We are so sorry that your sink arrived damaged. As rare as it is, it does happen!
In the unlikely event that an item ordered arrives damaged or is defective, you may return the item (and any other items from that order if they are part of a set) for a replacement or a full refund, as long as the issue is reported within the following timeframes:
For Items Shipped by Parcel Carriers (such as UPS or USPS):
i. Damaged and Defective Items: Within 30 days of delivery
For Items Shipped by Freight Carriers (LTL Freight Service):
i. Damaged Items: Within 5 days of delivery. It's critical to report the issue within this time period so that a claim can be filed with the carrier.
ii. Defective Items: Within 30 days of delivery.
For shipping damages request the customer to take the following photographs and EMAIL them to firstname.lastname@example.org
- A clear close-up photo of the shipping label (please zoom in enough to read the tracking).
- photographs of damages from all 4 sides
- Two photos displaying all 6 sides of the outside package.
***Advise the customer to hold on to all damaged items AND boxing for 30 days or until the claim is settled.