We know our customers are eager to receive their new purchase. When we ship via UPS, USPS, and LTL Freight, we know our carriers are doing their best to deliver our products on time and in good shape. To ensure the easiest and fastest delivery of your purchase, we’ve pulled together a few recommendations.
If you notice a mistake in your order, please contact us immediately (phone will be faster than email) so we can correct your order before it ships. Once a package enters the carrier’s system, it can be difficult for changes to catch up to your package before it is delivered. WatermarkFixtures is not responsible for address typos on web orders, and additional costs may be incurred for address changes.
Please watch your email (including your spam folder) for your tracking number.
Hardware shipping by USPS Priority Mail or UPS Ground will ship the same day if purchased before 2 p.m. CST and arrive in 3-10 business days depending location and weather permitting.
Sinks and Bathtubs shipping LTL Freight or UPS Ground:
Lead time is about 3-5 business days in our warehouse for sink and bathtub purchases.
When the order is ready, for either a white or color exterior choice, you will receive an email with a sneak peek of your order. Once we receive your response of approval for the sneak peek, your order would ship the same or the next day. After the item ships, you would receive the shipment within 5-10 business days. All sink/tub orders are shipped signature required.
Note: for sinks and bathtubs, the order will not ship until the sneak peek of the order is approved and we have a valid telephone number for the carrier.
Make it easy for your delivery person: Be sure your house is well marked, including unit and apartment numbers. In multi-unit buildings, please be sure there is an outside location for deliveries. The carriers are unlikely to bring boxes up flights of stairs. Drivers are instructed not to enter indoor locations; please do not ask them to put packages inside.
If your tracking shows your order was delivered, but you didn’t receive it, check the neighborhood. We know you want your packages shipped to your house. Small errors may happen and the fastest remedy is to do a quick scan to see if your delivery is elsewhere in your neighborhood or on your property in an unexpected place.
Tracking “pending”? The system is currently experiencing overloads. Truckloads can back up and packages will not scan for days as the system works through the backlog. We appreciate if you can be patient and wait 1-3 business days to see if there’s any movement.
Check the weather nationwide. Cross-country deliveries, in particular, can be affected by any major weather pattern coast to coast. Items ship in surprising routes. If there’s a major weather event anywhere in the country, thank you for being patient.
Multiple box shipments will often get separated during delivery. We recommend waiting a delivery day to see if your package arrives. The additional box(es) will likely arrive within 1-2 business days.
If your package arrives with damage, please take photos of the boxes and damages and email them to us at info@watermarkfixtures.com. If WatermarkFixtures needs to make a claim, this information is very helpful. Your product is all covered under warranty, so please let us know if there is damage and we’ll be happy to assist.