We sincerely apologize for the issue you are experiencing with your faucet. 


In January of 2020 certain models of the Watermarkfixtures 8" on center wall mount faucet with the soap dish in all finishes were changed.  Although the exterior of the new faucet is almost identical, the internal workings were revised in this change.  The valves and handles are not interchangeable and our supply of valves and handles for the original model has been depleted.


We have established the following guidelines for clients seeking parts for the original model:


If your faucet is under warranty you will be issued the new model free of charge if you need replacement parts.

  1. If your faucet is 0 to 6 months out of warranty and you need replacement part(s), the new model cost will be 89.95

  2. If your faucet is 6 to 12 months out of warranty and you need replacement part(s), the new model cost will be 109.95

  3. If your faucet is 12 or more months out of warranty and you need replacement part(s), the new model cost will be half of the current price.

All the above prices include shipping in the United States and Canada.

To receive this offer please submit a copy of the invoice for the purchase and your contact information to info@watermarkfixtures and we will contact you accordingly.