UPS may make up to three (3)  delivery attempts at its discretion at your address on regular UPS delivery days. After the final attempt, undeliverable packages will be returned to the sender, unless the recipient contacts the courier to make arrangements for rescheduling delivery or hold. 

Once a shipment leaves the warehouse we have no control over the carrier.

How To Read Your Delivery Notice

The notice your driver left can help steer you in the right direction to getting your package where it needs to go

  1. Track Your Package
    Before you do anything else - track your package. This will help you determine the next steps to take.
  2. Find Delivery Details
    Any items selected can tell you where your package may be, or when we’ll attempt to deliver it again. If your package has been redirected* or has delivery requirements**, your driver will leave you a note here.
  3. Release Your Package
    You can request that your driver leaves your package on the next delivery attempt as long as your package doesn’t require a signature from an adult 21+. To do so, sign the delivery notice where it reads ‘Your Signature’ and place it back where the driver originally left the notice.

You can contact UPS here: