Damaged, Defective and Missing Parts
In the unlikely event that an item you ordered arrives damaged or is defective, you may return the item (and any other items from that order if they are part of a set) for a replacement or a full refund, as long as you report the issue within the following timeframes:
For Items Shipped by Parcel Carriers (such as FedEx, UPS or USPS):
i. Damaged and Defective Items: Within 30 days of delivery
For Items Shipped by Freight Carriers (including White Glove Service):
i. Damaged Items: Within 5 days of delivery. It's critical to report the issue within this time period so that a claim can be filed with the carrier.
ii. Defective Items: Within 30 days of delivery.